Information We Collect

When you work with flashsworddigital, we collect information that helps us deliver better NFT marketplace and platform development services. This includes details you provide directly—like your name, email, company information, and project requirements—as well as technical information about how you interact with our website and services.

We also gather information during our consultation process, including your business goals, technical specifications, and communication preferences. Sometimes we receive information about you from third-party platforms when you connect your existing systems to our NFT solutions.

• Contact information (name, email, phone number, business address)
• Company details and project specifications
• Website usage data and technical information
• Communication records and service interactions
• Payment and billing information for services rendered

How We Use Your Information

Your information helps us create custom NFT marketplace solutions that actually work for your business. We use what you share to understand your project needs, provide technical support, and keep you updated on development progress. We don't sell your data to marketers or use it for purposes unrelated to your project.

We also use aggregated, non-identifying information to improve our development processes and understand market trends in the NFT space. This helps us stay current with technology changes and serve our clients better.

Information Sharing and Disclosure

We're pretty protective of client information. We only share your data when it's necessary to complete your project—like working with our trusted development partners or cloud hosting providers who help deliver your NFT platform. These partners sign confidentiality agreements and can only use your information for the specific services you've requested.

In some cases, we might need to share information to comply with Malaysian legal requirements or to protect our business from fraud. But we'll always try to notify you first unless we're legally prohibited from doing so.

Data Storage and Security

We take data security seriously because your business depends on it. Your information is stored on secure servers with encryption and regular backups. We use industry-standard security measures including SSL certificates, secure database connections, and access controls that limit who can view your data.

Our development team follows strict security protocols, especially when handling sensitive business information or user data for your NFT platforms. We regularly update our security measures and monitor for potential threats.

• Encrypted data transmission and storage
• Regular security audits and system updates
• Restricted access based on job requirements
• Secure backup and disaster recovery procedures

Your Rights Under Malaysian Law

Under Malaysia's Personal Data Protection Act (PDPA), you have specific rights regarding your personal information. You can request to see what data we have about you, ask us to correct incorrect information, or request deletion of your data when our business relationship ends.

You also have the right to withdraw consent for certain data processing activities, though this might affect our ability to provide some services. We'll always explain what this means for your project before making any changes.

If you want to exercise any of these rights, just contact us using the information below. We'll respond within the timeframes required by Malaysian law and help you understand what options are available.

Data Retention and Deletion

We keep your information for as long as needed to provide services and meet legal requirements. For active projects, we retain all relevant data to ensure ongoing support and potential future enhancements. After project completion, we typically keep basic records for three years to handle any follow-up questions or warranty issues.

When you request data deletion, we'll remove your personal information from our active systems within 30 days. However, some information might remain in encrypted backups for security purposes, and we may need to retain certain records to comply with Malaysian business and tax regulations.

International Data Transfers

Sometimes we work with cloud services or development tools that store data outside Malaysia. When this happens, we make sure these providers offer adequate protection for your information and comply with international data transfer requirements.

We'll always inform you if your project requires data storage in specific regions, and we can discuss alternative arrangements if you have concerns about international data transfers.

Cookie Policy and Website Tracking

Our website uses cookies to remember your preferences and provide a better browsing experience. We also use analytics tools to understand how visitors use our site, which helps us improve our content and services.

You can control cookie settings through your browser, though this might affect some website functionality. We don't use cookies to track you across other websites or for advertising purposes.